WPS Help Desk Session on Windows FAQ

Last updated:July 23, 2026

When using WPS Help Desk Session, the most common questions focus on finding the entry point, creating a service desk, and opening conversations, with 3 frequent Q&A items.

FAQ

What should I do if I cannot find the Service Desk entry?

  1. Confirm that you have opened Workspace from the left navigation pane in WPS.
  2. Check the Workspace app list for the Service Desk icon.
  3. If the entry is not visible, confirm that the current account or work environment provides access to this app.

How do I start creating a new service desk?

  1. Open the Service Desk page.
  2. Click Create Service Desk at the top of the introduction page, or click Go Create at the bottom.
  3. Follow the on-screen prompts to continue the setup.

How do I open a conversation in an existing service desk?

  1. Open the Service Desk page.
  2. Find the target service desk in the list.
  3. Click the item to open its conversation window.

Glossary

TermDefinition
WorkspaceThe app hub in WPS on Windows where users can open Service Desk and other apps.
Service DeskAn internal support entry point that can receive questions, notices, and conversation-based requests.
Conversation windowThe page area inside a selected service desk where messages can be viewed and handled.