Data Board

Data Board helps you review service desk operating data in one place. It provides the tools you need to analyze ticket activity, service efficiency, knowledge base quality, and satisfaction results, making your work more efficient and helping you accomplish tasks with ease. With Data Board, you can view four dimensions of data: ticket trends, customer service efficiency, Q&A library quality, and satisfaction surveys; set a custom start and end date for statistics; check metrics such as created tickets, resolution rate, robot interception rate, average daily created tickets, average daily transferred tickets, handling volume, response time, resolution time, question matching rate, user satisfaction, overall satisfaction score, and distribution by dimension. Whether you're tracking historical operations or evaluating support performance, Data Board helps you stay productive and complete tasks efficiently across different devices and work environments. Choose the documentation below that best matches your needs to learn more.

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