Help Desk Settings

Help Desk Settings helps you configure a service desk for your organization. It provides the tools you need to manage core information, service rules, and advanced options, making your work more efficient and helping you accomplish tasks with ease. With Help Desk Settings, you can assign the owner and administrators, control visibility and disabled scope, add custom menus, create shareable access scenarios with links or QR codes, define working hours and holidays, set ticket assignment rules, configure automatic replies, enable ratings and feedback, manage tags, add and disable ticket panel fields, build pre-chat forms from those fields, set agent reminders and escalation rules, and configure developer information and third-party bots. Whether you're customizing workflows or maintaining daily service operations, Help Desk Settings helps you stay productive and complete tasks efficiently. Choose the documentation below that best matches your needs to learn more.

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