Ticket Center

Ticket Center helps you view and manage service tickets in the service desk management backend. It provides the tools you need to review all tickets or focus on specific service types, making your work more efficient and helping you accomplish tasks with ease. With Ticket Center, you can switch between all tickets, manual service tickets, and robot service tickets; filter records by ticket number, service status, date range, customer service agent, ticket tag, and user satisfaction; review ticket details shown in each view; reset filter conditions; and export ticket data for the current filtered results in supported views. Whether you're checking overall ticket handling, reviewing manually handled requests, or analyzing robot-processed tickets, Ticket Center helps you stay productive and complete tasks efficiently. Choose the documentation below that best matches your needs to learn more.

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