WPS Ticket Center on macOS FAQ

Common questions about Ticket Center usually focus on view differences, filter options, and export steps; this FAQ covers 4 frequent questions.

FAQ

What is the difference between the Ticket Center, Human Service, and Bot Service tabs?

1. The Ticket Center tab is used to review all tickets with a fuller set of fields.
2. The Human Service tab is used to review tickets handled by human agents.
3. The Bot Service tab is used to review tickets handled by bots, and it also supports field configuration and ticket export.

What filters are available in the ticket lists?

1. The Ticket Center tab supports filters such as ticket number, service status, date range, agent, ticket tag, and user satisfaction.
2. The Human Service tab supports filters such as ticket number, service status, date range, ticket tag, and user satisfaction.
3. The Bot Service tab supports filters such as ticket number, service status, date range, and user satisfaction.

Why is my ticket list empty?

1. Check whether the current filters are too restrictive, such as a narrow date range or a limited status selection.
2. Confirm that ticket records already exist in the service desk.
3. Make sure your account has permission to view the related admin data and that your network connection is working normally.

How do I export the current filtered ticket results?

1. Open the Bot Service tab.
2. Set the filters you need and complete field configuration if necessary.
3. Click Export Tickets to export the current result set for offline reporting and analysis.

Glossary