How to Use WPS Ticket Center on macOS

Use Ticket Center through 5 how-to topics, all available without membership, and jump from the index to the steps you need.

How-to Index

How-to Guide

1. Open the Ticket Center page

Entry path: Left sidebar → Workspace → Service Desk → Service Desk Settings → Ticket Center

1. Click the Workspace icon in the left sidebar to open the workspace page.
2. Click the Service Desk icon to open the service desk home page.
3. Click Service Desk Settings to enter the service desk admin console.
4. In the left navigation menu, click Ticket Center.

Success Criteria

• Interface result: The page shows the Ticket Center-related tabs.
• What you can do next: You can continue to review Ticket Center, Human Service, or Bot Service content.

Tips While Using

• You need access to the service desk admin console first.
• Page loading depends on network connectivity.

2. Review the Ticket Center list

Entry path: Service desk admin console → Ticket Center → Ticket Center tab

1. Open the Ticket Center page and confirm that the Ticket Center tab is active.
2. Enter a ticket number or choose filters such as service status, date range, agent, ticket tag, and user satisfaction.
3. Review the returned ticket list in the table.
4. Click Clear Conditions if you want to reset the filters.

Success Criteria

• Interface result: The list shows ticket records that match the current filters.
• What you can do next: You can keep adjusting filters or review the listed fields.

Tips While Using

• The Ticket Center list includes fields such as status, ticket number, creator, issue type, ticket tag, agent, creation time, end time, closer, and user satisfaction.
• If the list is empty, check whether the current filters are too narrow.

3. Review Human Service tickets

Entry path: Service desk admin console → Ticket Center → Human Service tab

1. On the Ticket Center page, click the Human Service tab.
2. Set filters such as ticket number, service status, date range, ticket tag, and user satisfaction as needed.
3. Click Search to review the results.
4. Click Clear Conditions if you want to reset the filters.

Success Criteria

• Interface result: The list shows tickets related to human-agent service.
• What you can do next: You can continue filtering, reviewing, or checking human-agent handling records.

Tips While Using

• The Human Service list shows fields such as ticket number, creator, status, agent, creation time, issue type, and ticket tag.

4. Review Bot Service tickets

Entry path: Service desk admin console → Ticket Center → Bot Service tab

1. On the Ticket Center page, click the Bot Service tab.
2. Set filters such as ticket number, service status, date range, and user satisfaction as needed.
3. Click Search to review the results.
4. Click Clear Conditions if you want to reset the filters.

Success Criteria

• Interface result: The list shows tickets related to bot service.
• What you can do next: You can continue with field configuration or ticket export.

Tips While Using

• The Bot Service list shows fields such as ticket number, creator, status, bot, creation time, end time, and user satisfaction.

5. Configure fields and export tickets

Entry path: Service desk admin console → Ticket Center → Bot Service tab

1. Open the Bot Service tab.
2. Click Field Configuration to adjust the visible columns for the current view.
3. Confirm the filters you need, then click Export Tickets.
4. Save the exported file for offline reporting and analysis.

Success Criteria

• Interface result: The visible fields update based on your settings, and the export action generates a ticket data file.
• What you can do next: You can use the exported results for reporting, archiving, or review.

Tips While Using

• It is helpful to finish filtering before exporting so the file matches your target range.
• Check the current field configuration before export if you need specific columns in the output.