Customer Service Management

Customer Service Management helps you add and manage service desk agents for user inquiries and intelligent matching. It provides the tools you need to maintain agent records and scheduling, making your work more efficient and helping you accomplish tasks with ease. With Customer Service Management, you can view the agent list, check account, skills, profile image number, service hours, current status, and total count, then add, edit, or delete agents as needed. You can configure agent accounts, profile image numbers, introductions, multiple service time periods, and skills such as full-skill handling. Whether you're preparing agent information for intelligent matching, adjusting schedules, updating skills, or removing agents from new ticket assignment while keeping historical ticket data, Customer Service Management helps you stay productive and complete tasks efficiently. Choose the documentation below that best matches your needs to learn more.

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