WPS Ticket Center on Windows FAQ

Last updated:July 23, 2026

When using Ticket Center, common questions usually involve view differences, filter conditions, and export actions; the following section covers 3 frequent questions and answers.

FAQ

What is the difference between the Ticket Center, Human Service, and Bot Service tabs?

  1. The Ticket Center tab is used to review all tickets and shows a broader set of fields.
  2. The Human Service tab is used to review tickets handled by human agents.
  3. The Bot Service tab is used to review tickets handled by bots and also supports field configuration and ticket export.

What filter conditions are available in the ticket list?

  1. In the Ticket Center list, you can filter by ticket number, service status, date range, agent, ticket tag, and user satisfaction.
  2. In the Human Service and Bot Service lists, you can use the filter items available on each page.
  3. If the result is empty, clear the conditions first and then add filters again one by one.

How to export tickets in WPS Ticket Center on Windows?

  1. Open the Bot Service tab.
  2. Set the filters you need and click Search.
  3. Click Export Tickets to export ticket data under the current conditions for offline review or archiving.

Glossary

TermDefinition
Ticket CenterThe page in the Service Desk admin console that centralizes all tickets.
Human ServiceA ticket view that shows only tickets handled by human agents.
Bot ServiceA ticket view that shows only tickets handled by bots and supports some list management actions.
Field ConfigurationA setting used to adjust which columns are displayed in the list.
User SatisfactionA field used for feedback display or filtering in ticket results.