WPS Data Board on macOS FAQ

Q: What does bot interception rate mean in ticket trends?

Open the Ticket Trends tab. Find the bot interception rate metric. Read it as the share of tickets handled automatically by the bot, which helps you review bot diversion performance.

When using WPS Data Board on macOS, common questions usually focus on the entry path, date range, and metric meaning; this FAQ includes 3 common questions and a glossary.

FAQ

What data areas can I review in Data Board?

Open the Data Board page in the service desk management console.
Review the four available areas: ticket trends, agent efficiency, knowledge base quality, and satisfaction surveys.
Switch to the tab that matches your current analysis goal.

How do I set the data time range in WPS Data Board on macOS?

Open the Data Board page.
Find the start date and end date at the top of the page.
Select the required time range and then review the statistics in each area.

What does bot interception rate mean in ticket trends?

Open the Ticket Trends tab.
Find the bot interception rate metric.
Read it as the share of tickets handled automatically by the bot, which helps you review bot diversion performance.

Glossary

Term	Definition
Data Board	A data review page in the service desk management console that brings together operating statistics in one place.
Bot interception rate	The share of tickets handled automatically by the bot, used to review bot diversion performance.
Satisfaction survey	A data area used to review user feedback results, including overall satisfaction and distribution.