How to Use WPS Help Desk Session on macOS

Last updated:July 23, 2026

Use WPS Help Desk Session with 3 how-to topics, including entering the help desk, reviewing the help desk introduction, and viewing existing help desks; choose a topic from the index and follow the steps.

How-to Index

No.TopicMembership Requirement
11. Enter the Help DeskFree
22. Review the Help Desk IntroductionFree
33. View Existing Help DesksFree

How-to Guide

1. Enter the Help Desk

Entry path: Left navigation pane → Workspace → Help Desk

  1. Click the Workspace icon in the left navigation pane.
  2. Find the Help Desk icon in the app list.
  3. Click Help Desk to open the help desk home page.

Success Criteria

  • Interface result: The help desk home page opens.
  • Next action available: You can continue to review the help desk introduction or open an existing help desk.

Tips While Using

  • Common mistake: If you do not enter Workspace first, the Help Desk entry may not be visible.
  • Environment note: If Help Desk does not appear in the app list, the issue is usually related to account access or enterprise permissions.

2. Review the Help Desk Introduction

Entry path: Workspace → Help Desk

  1. Open the help desk page by following the entry path above.
  2. Review the introduction page that appears by default.
  3. Check the Create Help Desk button at the top of the page.
  4. Check the Go Create button at the bottom of the page if you need to continue to creation.

Success Criteria

  • Interface result: The page shows the help desk introduction and creation entry points.
  • Next action available: You can continue from the introduction page to the creation flow.

Tips While Using

  • Common mistake: If the page has not fully loaded, the top or bottom buttons may not appear immediately.
  • Environment note: Whether creation-related entries are available depends on the current account permissions.

3. View Existing Help Desks

Entry path: Help Desk page → Help desk list area

  1. Open the help desk page.
  2. Review the existing help desk list on the page.
  3. Confirm the help desk name and the latest message preview in the list.
  4. Click any help desk item to open its conversation window.

Success Criteria

  • Interface result: The page shows the help desk list, including names and recent message previews.
  • Next action available: Clicking an item opens the related conversation window.

Tips While Using

  • Common mistake: If the list is empty, the current account may not have created or been assigned an accessible help desk yet.
  • Environment note: Loading conversation content usually requires a stable internet connection.