WPS Help Desk Session on macOS FAQ

Last updated:July 23, 2026

When using WPS Help Desk Session, 3 common question types come up most often: service modes, creation entry points, and starting a conversation; this FAQ covers 3 frequent questions.

FAQ

What service modes does Help Desk Session support?

  1. Help Desk Session supports AI bot replies for common questions.
  2. It also supports manual service assignment for routing issues to internal specialists.
  3. It can also be used for notices and announcements, such as policy updates, event notices, and sales reports.

How do I create a new help desk?

  1. Open the help desk page and review the creation entry on the introduction page.
  2. Click Go Create to enter the creation flow.
  3. Follow the prompts to complete settings such as the help desk name and service scope.

How do I start a conversation in a help desk?

  1. Open the list page that contains the target help desk.
  2. Click the help desk item you want to use.
  3. After the conversation window opens, enter your question in the input area and start the conversation.

Glossary

TermDefinition
WorkspaceA page in WPS used to centrally access enterprise apps and service entries.
Help DeskA service entry for internal support scenarios such as consultation, announcements, and conversation handling.
Conversation WindowThe interface where you view messages and communicate after opening a specific help desk.