How to Use WPS Help Desk Session on Windows

Last updated:July 23, 2026

Use WPS Help Desk Session with 3 how-to topics, including opening the service desk, reviewing the introduction page, and viewing created service desks; all 3 are available without membership.

How-to Index

No.TopicMembership Requirement
11. Open the Service DeskFree
22. Review the Service Desk IntroductionFree
33. View Created Service DesksFree

How-to Guide

1. Open the Service Desk

Entry path: Left navigation pane → Workspace → Service Desk

  1. Click Workspace in the left navigation pane.
  2. On the Workspace page, find the Service Desk icon in the app list.
  3. Click Service Desk to open the main service desk page.

Success Criteria

  • Interface result: The main service desk page opens.
  • Next action available: You can continue to review the introduction page or enter an existing service desk.

Tips While Using

  • Common mistake: If you do not open the Workspace page first, you may not see the Service Desk entry directly.
  • Environment note: The Service Desk app must already be visible in the Workspace app list.

2. Review the Service Desk Introduction

Entry path: Workspace → Service Desk

  1. Open the service desk by following the path above.
  2. On first entry, or when no conversation is active, the introduction page is shown by default.
  3. Review the Create Service Desk button at the top of the page.
  4. Review the Go Create button at the bottom of the page and use it when you want to start creating a service desk.

Success Criteria

  • Interface result: The page shows the service desk introduction content and visible create entry points.
  • Next action available: You can start creating a service desk from the top or bottom button.

Tips While Using

  • Common mistake: If you only read the introduction page and do not select a create entry point, no new service desk is created.

3. View Created Service Desks

Entry path: Service Desk page → Service desk list area

  1. Open the Service Desk page.
  2. Review the list of created service desks on the page.
  3. Check each service desk name and the latest message preview.
  4. Click any service desk item to open its conversation window.

Success Criteria

  • Interface result: The service desk list is visible, and selecting an item opens the matching conversation window.
  • Next action available: You can continue reading and handling messages in the selected service desk.

Tips While Using

  • Common mistake: If no service desk has been created yet, there may be no available item to open in the list area.