How to Use WPS Service Desk on Windows

Use Service Desk through 3 how-to topics in the enterprise management console; 3 are available without membership and 0 are membership-related.

How-to Index

How-to Guide

1. Open the Service Desk management page

Entry path: Enterprise Management Console → WPS Collaboration → Service Desk

1. Sign in to the enterprise management console.
2. Click WPS Collaboration to expand the collaboration management menu.
3. Click Service Desk to open the Service Desk management page.
4. Confirm that the Service Desk Management and Service Desk Push Management tabs are visible at the top of the page.

Success Criteria

• Interface result: The page shows the Service Desk Management and Service Desk Push Management tabs.
• Next action available: You can switch to either tab and continue reviewing request lists.

Tips While Using

• Permission note: Only enterprise administrators can access this page.
• Environment note: The enterprise management console must be accessible normally.

2. View the Service Desk management list

Entry path: Service Desk page → Service Desk Management

1. Open the Service Desk management page.
2. Stay on or switch to the Service Desk Management tab.
3. Review the current list of service desk requests.
4. Switch between Pending Review and Reviewed as needed to check different records.

Success Criteria

• Interface result: The page displays the service desk request list and status categories.
• Next action available: You can continue checking requests under different review states.

Tips While Using

• Common mistake: Staying on another tab and expecting the service desk request list to appear.
• Permission note: Appropriate management permissions are required.

3. View the Service Desk push management list

Entry path: Service Desk page → Service Desk Push Management

1. Open the Service Desk management page.
2. Click the Service Desk Push Management tab.
3. Review the current list of push requests.
4. Switch between Pending Review and Reviewed as needed to check different push request records.

Success Criteria

• Interface result: The page displays the service desk push request list and status categories.
• Next action available: You can continue checking push requests under different review states.

Tips While Using

• Common mistake: Not switching to the Service Desk Push Management tab.
• Permission note: Enterprise administrator permissions are required.