WPS Service Desk on Windows: Introduction

WPS Service Desk is an admin feature in the enterprise management console for reviewing service desk and push requests; it includes 3 core tasks, with 3 available without membership and 0 membership-related items.

At a Glance

Metric	Value	Notes
Core tasks	3	Matches the number of rows in the How-to Index
Available without membership	3	Matches the number of Free rows in the index
Membership-related items	0	Matches the number of membership-related rows in the index

About This Feature

Overview

Service Desk helps enterprise administrators review and manage all service desks and related push requests from one place in the enterprise management console. From the same page, admins can open the service desk request list, open the service desk push request list, and switch between review states such as pending review and reviewed.

Core capabilities include:

Open the Service Desk management page from the enterprise management console.
View the Service Desk management list by review status.
View the Service Desk push management list by review status.

This feature is useful for enterprise collaboration administration, service desk request review, and push request review workflows.

System Requirements

Item	Requirement
Operating system	A Windows computer environment that can access the enterprise management console normally
App version	It is recommended to use the latest WPS Office release and a supported desktop browser environment
Network	A stable internet connection is required to sign in and load management lists
Other	An enterprise administrator account and the required management permissions are needed

Download & Installation

Before using Service Desk, install WPS Office and make sure you can access the enterprise management console.

Item	Details
Official download	WPS Office Free Download
Post-install check	Launch WPS or open the enterprise management console and confirm that the WPS Collaboration and Service Desk entry points are available

Source: WPS Download Center

Compare with Alternatives

Dimension	WPS	Microsoft	Google	Notion	Adobe
Capability Summary	Service Desk centralizes service desk request management and service desk push request management in the enterprise management console, with status-based views such as pending review and reviewed.	Microsoft 365 admins can open and track service requests in the admin center for organization support.	Google Workspace admins can contact support from the Admin console and submit a new issue or continue an existing support case.	Notion provides workspace settings, exports, and admin controls, but it does not provide a native service desk review flow that directly matches internal request approval lists.	Adobe lets organizations assign the Support administrator role so designated users can view, create, and manage issue reports.
WPS Advantages	Advantage: WPS keeps service desk requests and service desk push requests in one admin entry point and lets admins switch directly by review status.	Compared with WPS: focuses on subscription and technical support requests rather than internal service desk approval lists.	Compared with WPS: focuses on contacting support and handling support cases rather than dual internal request review lists.	Compared with WPS: centered on workspace administration and exports, so it is only a partial match for service desk approval scenarios.	Compared with WPS: focuses on support entitlement roles and issue reports rather than internal service desk request review pages.
Official Source	—	Get support for Microsoft 365 for business	Contact Google Workspace support	Workspace settings	Adobe customer support entitlement configuration

Overall Conclusion
WPS Service Desk is a better fit for admins who need to review internal service desk requests and push requests from one enterprise console page. The comparison products mainly focus on admin support, workspace administration, or issue reporting, so their workflows do not fully match an internal service desk approval list.

Use Cases

No.	Scenario	Suitable For	Core Need	Solution
1	Service desk request review	Enterprise admins	Review pending service desk requests in one place	Open the Service Desk Management tab and switch between pending and reviewed lists
2	Push request review	Enterprise admins	Separate push request review from regular service desk requests	Open the Service Desk Push Management tab and review requests by status
3	Status inspection	Enterprise admins	Check processing progress quickly	Use status-based list views such as pending review and reviewed
4	Unified admin entry	Enterprise admins	Avoid switching across scattered admin pages	Enter from Enterprise Management Console → WPS Collaboration → Service Desk
5	Daily review follow-up	Enterprise admins	Recheck processed records later	Switch to reviewed lists in the corresponding management tab

Membership & Benefits

Free vs WPS Premium

Capability	Free Users	WPS Premium
Service Desk admin entry	Available	Available
Service desk request viewing and status filtering	Available	Available
Service desk push request viewing and status filtering	Available	Available
Advanced PDF tools, extra cloud storage, and other value-added tools	Limited or provided by plan	More advanced tools and higher quotas

Source: WPS Office pricing page

Recommendations

Usage Scenario	Recommended Plan	Why
You only need the Service Desk management workflow in the enterprise console	Free	The feature description does not show a membership requirement for this workflow
You also need more PDF tools, cloud storage, or other advanced office features	WPS Premium	Suitable for users or teams with ongoing needs beyond the Service Desk workflow

WPS membership center: Subscribe now