Create Service Desk in WPS on Windows FAQ

When using Create Service Desk in WPS on Windows, common questions usually focus on icon requirements, information updates, and post-creation usage; this section includes 4 frequent questions and a glossary.

FAQ

What format and size does the service desk icon need?

1. Upload the service desk icon as a PNG image.
2. Make sure the image size does not exceed 300 KB.
3. Use a simple and recognizable icon so employees can identify different service desks more easily.

Can the service desk name and introduction be changed later?

1. Complete the service desk creation first.
2. Open the later management page or the related management flow.
3. Use the available edit entry to update the service desk name and introduction.

Can one organization create multiple service desks?

1. Plan service desk categories based on departments or business scenarios.
2. Create separate service desk entries for each scenario.
3. Let each service desk handle its own support or service requests, such as IT, HR, or finance.

How do I start using the service desk after creating it?

1. After creation, confirm that employees can enter the related service through the service desk entry.
2. Continue refining service content and team responsibilities based on your internal process.
3. Before wider rollout, run an internal trial to confirm that the name, icon, and introduction are clear.

Glossary