Create Service Desk in WPS on Windows: Introduction

Create Service Desk in WPS on Windows helps teams build a dedicated internal service entry in the workspace; this guide covers 2 core tasks, with 2 available without membership and 0 membership-related items.

At a Glance

Metric	Value	Notes
Core tasks	2	Matches the number of rows in the How-to Index
Available without membership	2	Matches the number of Free rows in the index
Membership-related items	0	No membership requirement is shown for this workflow

About This Feature

Overview

Create Service Desk is a collaboration feature in WPS Office for Windows that lets a team build a dedicated service entry inside the workspace. After setup, the service desk can be presented with its own name, icon, and introduction, making it suitable for IT support, HR inquiries, administrative requests, and finance-related assistance.

Core capabilities include:

Open the service desk page: Enter the service desk home page from the workspace and start the setup flow.
Fill in service desk details: Set the icon, name, and introduction, then complete creation.

This feature is suitable for teams that want a centralized support entry, clearer service routing, and separate service desks for different business scenarios.

System Requirements

Item	Requirement
Operating system	A Windows device that can run WPS Office normally
App version	The latest version of WPS Office is recommended
Network	A stable network connection is recommended when opening the workspace and submitting service desk details
Other	It is recommended to sign in with an account that can access the workspace and service desk entry; prepare a PNG image in advance if you plan to upload an icon

Download & Installation

Item	Details
Official download	WPS Office Free Download
Check after installation	Launch WPS Office, open the Workspace area from the left navigation pane, and confirm that the Service Desk entry is available

Source: WPS Download Center

Compare with Alternatives

Dimension	WPS	Microsoft	Google	Notion	Adobe
Capability Summary	Lets you open the service desk page from the workspace and create a dedicated internal service entry by filling in the name, icon, and introduction.	Microsoft provides an IT help desk SharePoint site template for managing technical requests, tracking devices, and publishing FAQ content.	Google Workspace provides help desk setup guidance that combines support channels such as email, website pages, Meet, Chat, Groups, and Forms, with an internal ticket system recommended for tracking.	Notion provides a Help Center template that can be customized with subpages, icons, cover images, and web publishing.	Adobe's official support pages focus on support contact, downloads, and subscription help rather than creating an internal service desk for a team.
WPS Advantages	Advantage: WPS keeps the service desk entry and basic setup flow inside the workspace, so teams can create a branded internal entry point in one place.	Compared with WPS: Microsoft focuses more on building and customizing a SharePoint site template after setup.	Compared with WPS: Google focuses more on organizing support channels and admin processes than on a single built-in service desk creation page.	Compared with WPS: Notion is more oriented toward documentation and published help centers, with setup based on page structure design.	Compared with WPS: Adobe's official workflow is centered on contacting support and account services, not internal service desk creation.
Official Source	—	IT help desk SharePoint site template	Set up your help desk	Build a help center in Notion	Contact Adobe support

Overall Conclusion
WPS is more focused on quickly creating an internal service entry from an existing workspace flow on Windows. Microsoft, Google, and Notion can support adjacent scenarios, but they lean more toward site templates, support-channel planning, or help-center publishing. Adobe's official pages are mainly for support contact and account assistance rather than internal service desk setup.

Use Cases

No.	Scenario	Suitable for	Main challenge	How this feature helps
1	IT support entry	IT teams	Employees do not know where to submit technical issues	Create an IT service desk with a clear name, icon, and introduction
2	HR inquiry entry	HR and admin teams	Employee inquiry channels are scattered	Build an HR service desk to centralize policy, process, and benefits questions
3	Finance support entry	Finance teams	Reimbursement and payment questions lack a clear entry point	Create a finance service desk so employees can identify the right service quickly
4	Multi-department service routing	Mid-sized and large organizations	Different service requests are mixed together	Create separate service desks for different business scenarios
5	Internal service branding	Managers and operations teams	Service entries are hard to distinguish	Use a custom icon, name, and introduction to improve recognition

Membership & Benefits

Free vs WPS Premium

Capability	Free users	WPS Premium
Basic Create Service Desk workflow	Available	Available
Download and install on Windows	Available	Available
Additional membership benefits	Depends on the current account subscription	Available according to the benefits shown on the pricing page

Source: WPS Office pricing page

Recommendations

Usage scenario	Recommended plan	Why
You only need to create a service desk and complete basic setup	Free	The current workflow does not show a membership requirement for basic creation
Your team also needs broader subscription benefits	WPS Premium	Suitable for teams that want additional membership features and centralized purchasing

WPS membership center: Subscribe now