WPS Help Desk Session on Windows: Introduction

WPS Help Desk Session is a service desk conversation feature for internal support scenarios on Windows; it includes 3 core tasks, with 3 available without membership and 0 membership-related items.

At a Glance

Metric	Value	Notes
Core tasks	3	Matches the number of rows in the How-to Index
Available without membership	3	Matches the number of Free rows in the index
Membership-related items	0	Matches the number of membership-related rows in the index

About This Feature

Overview

Help Desk Session is a service desk conversation feature in the WPS workspace on Windows. It is designed for internal support scenarios such as IT, HR, administration, and finance requests. Users can open the service desk from the workspace, review the introduction page, and enter conversation windows from an existing service desk list.

Core tasks include:

Open the service desk from the workspace and reach the main page.
Review the service desk introduction page and use the create entry points.
Browse created service desks, check the latest message preview, and open a conversation window.

This feature is useful for internal request intake, employee support communication, notice follow-up, and routine question handling in WPS Office on Windows.

System Requirements

Item	Requirement
Operating system	A Windows device that can run the WPS Office desktop app normally
App version	It is recommended to use the latest version of WPS Office
Network	A network connection is recommended when loading the workspace, service desk list, and conversation content
Other	The workspace must be accessible, and the Service Desk entry should be visible in the app list

Download & Installation

Item	Details
Official download	WPS Office Free Download
Check after installation	Open WPS Office, go to Workspace in the left navigation pane, and confirm that the Service Desk entry is available

Source: WPS download page

Compare with Alternatives

Dimension	WPS	Microsoft	Google	Notion	Adobe
Capability Summary	Provides a Service Desk entry inside the WPS workspace, with an introduction page, create entry points, a service desk list, and conversation windows for internal support communication.	Microsoft Teams can be organized into a help desk workflow with teams, channels, Forms, Planner, and automation.	Google Workspace suggests building a help desk with Chat, Meet, Forms, Groups, and an internal ticket system for tracking requests.	Notion provides a help center, databases, and team documentation features that support knowledge organization, but this page does not present a dedicated internal help desk conversation flow.	Adobe provides support contact options by product and plan, focusing on access to Adobe support rather than an internal employee help desk conversation workflow.
WPS Advantages	Advantage: The entry point is centralized in the WPS workspace for direct access to internal support scenarios. Distinct: Users can open a service desk and move from the list view to a conversation window with recent message previews.	Compared with WPS: Teams relies more on combining multiple Microsoft tools to build the workflow.	Compared with WPS: Google emphasizes a combination of support channels and separate tools.	Compared with WPS: Notion is more oriented to documentation and knowledge organization than direct service desk conversations on this page.	Compared with WPS: Adobe focuses on official customer support contact paths instead of internal service desk conversations.
Official Source	—	How to set up Teams as a help desk	Set up your help desk	Notion Help Center	What are my contact options?

Overall Conclusion
WPS Help Desk Session is a practical fit for teams that already work inside the WPS workspace for internal collaboration and support. Compared with solutions that depend on several connected tools, the entry path is more centralized. Compared with products centered on documentation or vendor support channels, the conversation path is more direct.

Use Cases

No.	Scenario	Suitable Users	Core Need	How the Feature Helps
1	IT support requests	Employees, IT support staff	Employees need a clear place to ask about devices or accounts	Open the service desk from the workspace and ask in the relevant conversation
2	HR and administration inquiries	Employees, HR staff, admin staff	Policy and process questions are scattered across channels	Enter the matching service desk from the list and communicate in one place
3	First-time service desk setup	Admins, business owners	New users need a clear starting point	Review the introduction page and use Create Service Desk or Go Create
4	Switching between multiple service desks	Internal support teams	It is hard to locate the right desk quickly when several desks exist	Check the desk name and latest message preview in the list before opening the target conversation
5	Notice follow-up and announcements	Admin teams, support teams	Teams need one place to handle follow-up questions after notices are sent	Use the service desk conversation window to collect and respond to follow-up questions

Membership & Benefits

Free vs WPS Premium

Capability	Free Users	WPS Premium
Open the service desk	✅	✅
View the introduction page and create entry points	✅	✅
View created service desks and open conversations	✅	✅

Recommendations

Usage Scenario	Recommended Plan	Why
Daily access to the service desk, list view, and conversations	Free	The current feature information shows no membership restriction for these tasks
Teams that also need additional WPS office features	WPS Premium	Suitable when the service desk is used together with broader premium office benefits

WPS membership center: Subscribe now

Source: WPS Office pricing page