WPS Message List on macOS FAQ

Q: Why can I see only some conversation types?

Check whether you are currently in @Me , Direct Messages , Documents , or another filtered category. Click All to restore the full conversation view. If the conversation still does not appear, wait for network sync to finish and check again.

Common questions about WPS Message List usually involve sorting, filtering, and conversation visibility; this FAQ includes 3 frequent questions and a glossary for key terms.

FAQ

Why does a conversation not move to the top immediately after a new message arrives?

The message list is generally ordered by the time of the latest message.
If the current change does not trigger a conversation time update, the list position may not refresh right away.
Open the conversation again or wait for the next synced message, then check whether the order updates.

What should I do if I cannot find a conversation in search?

Confirm that the keyword you entered is related to the conversation name.
Switch back to All and search again.
Check that the current account is signed in and already joined to the conversation.

Why can I see only some conversation types?

Check whether you are currently in @Me, Direct Messages, Documents, or another filtered category.
Click All to restore the full conversation view.
If the conversation still does not appear, wait for network sync to finish and check again.

Glossary

Term	Definition
Message List	The left-side area in the collaboration workspace that displays conversations for browsing, filtering, and management.
Pin	A way to keep a selected conversation fixed at the top of the list for faster access.
Unread badge	A visual indicator that shows the number of unread messages in a conversation.
External label	A label used to identify conversations related to external groups or external participants.
Manage Groups	An option used to organize conversations into groups for easier browsing and management.