When using Download to Local, the most common questions are about save location, file format, and where to find the download entry; this FAQ includes 3 common answers and a glossary.
FAQ
Where are downloaded files usually saved?
- Open the Windows Downloads folder first after the download finishes.
- If the file is not there, check your recent download history in the system or browser.
- If your device uses a different download path, check the current local save location on that device.
Do downloaded images or videos change format?
- Check the file extension after the download finishes.
- Images and videos are generally saved in their original file types.
- If needed, open file properties to confirm the format before using another app.
Why can’t I see the download option?
- Confirm that the message is a file, image, or video message.
- For file messages, hover over the card to show the download button.
- For image and video messages, right-click the message to open the download option.
Glossary
| Term | Definition |
|---|---|
| File message card | A file item shown as a card in chat, usually with details such as file name and size. |
| Right-click menu | A shortcut menu opened with the right mouse button in Windows for actions such as download. |
| Local save location | The folder on the current computer where a downloaded file, image, or video is stored. |