Common questions about Document Search usually focus on search scope, filter conditions, and result display; this section covers 4 frequent questions and practical answers.
FAQ
What is the difference between searching by file name and searching by body text?
- File name search matches keywords in the document title only.
- Body text search checks whether the keyword appears in the document content.
- If you only remember a sentence or part of a paragraph, use body text search first.
What should I do if I cannot find a document?
- Check whether the keyword is spelled correctly.
- Confirm that too many filter conditions are not limiting the results. Remove filters one by one if needed.
- Make sure the current account has permission to access the target document.
- If the document is stored in another location, switch the Location condition and search again.
How are search results displayed by default?
- Search results appear as a matching document list in the right content area.
- The list shows file type, file name, location, creator, last modified time, and file size.
- Use these details to confirm the target file before opening it.
Why can I only see part of the search results?
- Document Search only covers files that the current account is allowed to access.
- If a file was created by another member or stored in a team space, confirm that you have access permission.
- If multiple search conditions are active at the same time, results are returned by intersection, so reducing filters may help.
Glossary
| Term | Definition |
|---|---|
| Cloud documents | Documents stored in the cloud that can be accessed, managed, and collaborated on under an account. |
| Body text search | A search method that matches text appearing in the main content of a document. |
| Creator | The account or member who created the current document and can be used as a filter condition. |
| Location | The storage area of a document, such as My Cloud Documents or a team document space. |