WPS Chat File Search on Windows FAQ

When using WPS Chat File Search, common questions usually focus on searchable file scope, missing results, and follow-up actions; this FAQ includes 4 common questions and 4 glossary terms.

FAQ

What file formats can Chat File Search find?

1. Chat File Search can be used to find many file types, including images, documents, and compressed files.
2. Enter a file name or keyword in the Chat Files tab to return matching results.
3. If the file was sent or received in a conversation, a keyword search can usually help locate it.

Can expired files still appear in search results?

1. Expired files or files deleted on the server may not appear in search results.
2. If a file cannot be found, first check whether it is still accessible in the original conversation.
3. If the file is no longer available, ask the sender to share it again.

Can I preview a file from the search results?

1. After you click a file in the search results, you can follow the on-screen options to preview or download it.
2. The available actions depend on the file type and your access permissions.
3. If the file does not open, check your network connection and file access rights.

Why can’t I find a file that I remember sending?

1. Check whether the file name or keyword you entered is accurate.
2. Then check whether the file has expired, been deleted, or is no longer available to your current account in that conversation.
3. If needed, return to the original chat and review the sending record.

Glossary