What should I do if I cannot find the Document entry in the left navigation?

Make sure WPS collaboration on Windows is open and that you are signed in successfully. Check whether the left navigation pane is expanded. If the Document icon still does not appear, update the client and sign in again.

WPS Document Access on Windows FAQ

When using Document Access, the most common issues fall into 3 areas: entry location, list display, and access permissions; this FAQ covers 3 common questions.

FAQ

Make sure WPS collaboration on Windows is open and that you are signed in successfully.
Check whether the left navigation pane is expanded.
If the Document icon still does not appear, update the client and sign in again.

Why can’t I open a shared document?

Make sure you are signed in with the correct organization account.
Check whether you have permission to access the shared document.
If the file appears in the list but still does not open, ask the document owner to grant access again.

Why is the Recent list empty?

Confirm whether you accessed related documents recently under the current account.
Check whether your network connection is working normally so the list can load.
If the list is still empty, open a file from Cloud Documents or Team Documents first, then return to Recent.

Glossary

Term	Definition
Recent	A list of documents shown by recent access history so you can return to files you worked on recently.
Starred	A collection of documents marked by the user as important for faster access.
Team Documents	A shared document area in a team or organization space, usually controlled by organization permissions.