Common questions about Customize Workbench usually involve feature differences, display conditions, switching modes, and permission requirements; the answers below help with quick troubleshooting.
FAQ
What is the difference between Customize Workbench and Workbench Settings?
- Workbench Settings is mainly used to configure the display content of the default workbench.
- Customize Workbench is used to create and manage multiple personalized workbenches.
- If you need to show different content to different user groups, use Customize Workbench.
Why can't users see a workbench on the client after it is created?
- Confirm that the workbench configuration is complete.
- Confirm that the workbench has been published and enabled.
- Check whether the correct Desktop View or Mobile View is selected.
- Check whether the current member is within the visibility scope of the workbench.
What is the difference between the two multi-workbench display modes?
- Tab Switching is suitable when users need to switch between workbenches through visible tabs at the top of the interface.
- Drop-down Switching is suitable when many workbenches need to be managed from one compact entry.
- You can change the mode later in General Settings.
Who can create and configure Customize Workbench?
- A super admin or a member with the required management permissions must perform these actions.
- If the related entry is not visible, check the current account permissions first.
- If needed, ask the enterprise admin to assign the required role.
Glossary
| Term | Definition |
|---|---|
| Customize Workbench | A multi-workbench management feature in the enterprise admin console that can show different content to different member scopes. |
| Visibility scope | The range of members or departments that can see a workbench. |
| Desktop View | The setting that controls whether a workbench appears in the desktop client. |
| Mobile View | The setting that controls whether a workbench appears in the mobile client. |
| General Settings | The area used to define how multiple workbenches are displayed, such as tab switching or drop-down switching. |