WPS Application Diagnostics on Windows: Introduction

WPS Application Diagnostics is a built-in troubleshooting tool in WPS Teams on Windows for connection issues, feature issues, and app crashes; it includes 4 core tasks, with 4 available without membership and 0 membership-related items.

At a Glance

Metric	Value	Notes
Core tasks	4	Matches the number of rows in the How-to Index
Available without membership	4	Matches the number of Free rows in the index
Membership-related items	0	Matches the number of membership-related rows in the index
Version guidance	Latest WPS Office version recommended	Helps you access newer diagnostics and fixes

About This Feature

Overview

Application Diagnostics is a built-in troubleshooting feature in the WPS Teams Windows client. It helps you check network status and upload or export usage logs so you can investigate feature issues, service connection issues, and app crashes.

Core capabilities include:

Open the Application Diagnostics page from the profile and settings entry.
Run network diagnostics when the app shows connection-related messages such as "Connecting to service".
Upload usage logs with an optional issue description for further troubleshooting.
Export usage logs to a local folder for review or for sharing with support staff.

This feature is useful when you need to investigate connection problems, abnormal feature behavior, app crashes, or prepare troubleshooting materials.

System Requirements

Item	Requirement
Operating system	A Windows PC that can run WPS Office normally
App version	The latest WPS Office version or an updatable WPS Teams client is recommended
Network	A working internet connection is needed for network diagnostics and log upload; local log export does not require a continuous connection
Other	You need access to the WPS Teams client settings page; available local storage is recommended before exporting logs

Source: WPS Office Tech Specs

Download & Installation

Before using Application Diagnostics, install WPS Office on your Windows device and open the WPS Teams client.

Item	Details
Official download	WPS Office Free Download
Windows support	WPS Office can be downloaded and installed on Windows devices
Post-install check	Open WPS Teams, then go to Profile Photo → Settings → Application Diagnostics to confirm the entry is available

Source: WPS Download Center

Compare with Alternatives

Dimension	WPS	Microsoft	Google	Notion	Adobe
Capability Summary	Provides one Application Diagnostics page with network diagnostics, log upload, and local log export for connection issues, feature issues, and app crashes.	Teams can collect client diagnostic logs, and Windows saves them to the Downloads folder for Microsoft support troubleshooting.	Google Meet provides Troubleshooting & help with a network stability graph and connection diagnostics, mainly for meeting connectivity issues.	Notion can record HAR files and share them with support, mainly for browser or desktop session request troubleshooting.	Acrobat Diagnostics can collect process data, system information, and product logs, and lets users review or share logs for crashes and errors.
WPS Advantages	Advantage: One page combines network diagnostics, log upload, and local export. Distinct: It supports both self-service review and issue submission with an optional description.	Compared with WPS: It focuses more on collecting support logs for Microsoft support, with less emphasis on an in-page self-service network check.	Compared with WPS: It is more focused on meeting connection quality, and its entry points for app-level log export and issue investigation are less centralized.	Compared with WPS: It mainly relies on HAR capture for request troubleshooting and does not combine in-app network diagnostics with local log export in the same way.	Compared with WPS: It is more focused on Acrobat desktop fault analysis and guided log collection or sharing.
Official Source	—	Collect Teams client diagnostic logs	Troubleshoot connection issues with Google Meet	Record HAR files for troubleshooting	Adobe Acrobat Diagnostics

Overall Conclusion
If you want a more centralized troubleshooting entry on Windows for network checks, log submission, and local log export, WPS offers a more consolidated workflow. Other products also provide troubleshooting tools, but they are more focused on support log collection, meeting connectivity, or separate diagnostic capture flows.

Use Cases

No.	Scenario	Suitable For	Main Pain Point	Solution
1	Service connection troubleshooting	Everyday office users	The client shows a connection message and the cause is unclear	Run network diagnostics and review the suggested solution
2	Feature issue reporting	Users who encounter abnormal feature behavior	A feature does not work as expected and the issue is hard to describe clearly	Upload usage logs and add an issue description
3	Crash investigation records	Users who encounter app crashes	The app exits unexpectedly and no troubleshooting material is available	Upload usage logs for further investigation
4	Local troubleshooting archive	Support coordinators and advanced users	Logs need to be saved first and shared through another channel	Export usage logs to a local folder and share them later

Membership & Benefits

Free vs WPS Premium

Application Diagnostics does not show a membership restriction for network diagnostics, log upload, or local log export.

Capability	Free Users	WPS Premium
Open the Application Diagnostics page	✅ Available	✅ Available
Run network diagnostics	✅ Available	✅ Available
Upload usage logs	✅ Available	✅ Available
Export usage logs locally	✅ Available	✅ Available

Source: WPS Office pricing page

Recommendations

Scenario	Recommended Plan	Why
Occasional troubleshooting for connection or feature issues	Free	The diagnostics entry is not marked as membership-only, so the core troubleshooting flow is available
Users who also need broader office value-added features	WPS Premium	Premium can be considered together with other WPS membership benefits

Membership purchase entry: Get WPS Premium
To review current plans and benefit details, open the purchase page and choose the option that fits your needs.