WPS Application Diagnostics on Windows FAQ

When using Application Diagnostics, the most common questions are about where to find the entry, when to run network diagnostics, what the logs contain, and how upload differs from local export; this FAQ includes 4 common questions and 4 glossary terms.

FAQ

What features are included on the Application Diagnostics page?

1. Open the Application Diagnostics page in WPS Teams settings.
2. Review the two main sections: Network Diagnostics and Usage Logs.
3. Network Diagnostics checks connection issues, while Usage Logs lets you upload or export logs for feature issues and app crashes.

When should I run network diagnostics?

1. If the client shows Connecting to service or a similar connection-related message, open Application Diagnostics first.
2. In the Network Diagnostics section, click Start Diagnostics.
3. Review the result and suggested solution before deciding whether to reconnect or continue reporting the issue.

Do uploaded logs include account information or chat history?

1. Open the Usage Logs section and read the log note.
2. Confirm that the logs include fault records, technical data, and other necessary system information.
3. Account information and chat history are not included, so you can upload the logs for troubleshooting as needed.

What is the difference between uploading logs and exporting logs locally?

1. If you want to submit logs directly for follow-up handling, use Upload and add an issue description if needed.
2. If you want to keep a copy first or share it through another channel, use Export Locally.
3. Both methods support troubleshooting, but the delivery path is different.

Glossary