How to Use WPS Application Diagnostics on macOS

Use WPS Application Diagnostics with 4 how-to topics, including 4 free topics and 0 membership-related topics; use the index below to jump to the task you need.

How-to Index

How-to Guide

1. Open the Application Diagnostics page

Entry path: WPS Teams main window > profile area in the lower-left corner > Settings > Application Diagnostics

1. Open the WPS Teams client.
2. Click your profile area in the lower-left corner of the main window.
3. Click Settings in the menu.
4. Select Application Diagnostics in the left panel of the settings page.

Success Criteria

• Interface result: Application Diagnostics is selected in the left navigation.
• Next action available: You can see the Network Diagnostics and Usage Logs sections.

Tips While Using

• Common mistake: If you do not open the profile menu first, you may not find the settings entry.

2. Run network diagnostics

Entry path: Settings > Application Diagnostics > Network Diagnostics > Start Diagnostics

1. Open the Application Diagnostics page.
2. Review the information in the Network Diagnostics section.
3. Click Start Diagnostics.
4. Wait for the check to finish automatically.
5. Review the diagnostic result and the suggested solution.

Success Criteria

• Interface result: The page displays a diagnostic result.
• Next action available: You can adjust your network environment or run the check again.

Tips While Using

• Common mistake: Closing the page during the check may prevent the full result from appearing.
• Environment note: This task requires an active network connection to complete the online check.

3. Upload usage logs

Entry path: Settings > Application Diagnostics > Usage Logs > Upload

1. Open the Usage Logs section on the Application Diagnostics page.
2. If needed, enter a short issue description in the description box, with up to 200 characters.
3. Click Upload.
4. Wait for the logs and description to finish uploading.

Success Criteria

• Interface result: The upload action finishes and the page remains available for further actions.
• Next action available: You can add more issue details or export logs locally instead.

Tips While Using

• Common mistake: If the issue description exceeds 200 characters, shorten it before uploading.
• Environment note: Uploading logs requires a stable internet connection.

4. Export usage logs locally

Entry path: Settings > Application Diagnostics > Usage Logs > Export to Local

1. Open the Usage Logs section on the Application Diagnostics page.
2. Click Export to Local.
3. Wait for the system to save the log file to a local path.
4. Open the save location and confirm that the log file has been created.

Success Criteria

• Interface result: The log file is saved to the selected local path.
• Next action available: You can review the file yourself or send it to support personnel.

Tips While Using

• Common mistake: If you do not confirm the save location, the exported file may be harder to find later.
• Environment note: Local storage write permission is required.