WPS Application Diagnostics on macOS FAQ

This FAQ covers 4 common question types, including feature access, network diagnostics, log privacy, and log handling differences, so you can resolve common usage questions faster.

FAQ

What features are available on the Application Diagnostics page?

1. Open WPS Teams and go to Settings > Application Diagnostics.
2. Review the Network Diagnostics and Usage Logs sections on the page.
3. Choose the task you need, such as checking the network, uploading logs, or exporting logs locally.

When should I run network diagnostics in WPS Teams on macOS?

1. Open Application Diagnostics when the client shows a service connecting message or when you suspect a network issue.
2. Click Start Diagnostics in the Network Diagnostics section.
3. Review the result and suggested solution before deciding whether to adjust your network environment.

Do uploaded logs include account information or chat records?

1. Open the Usage Logs section on the Application Diagnostics page.
2. Review the log description and confirm that the logs mainly include fault records, technical data, and other necessary system information.
3. If you want to keep a copy first, export the logs locally before deciding whether to upload them.

What is the difference between exporting logs and uploading logs?

1. If you choose Upload, the logs are submitted directly for further troubleshooting.
2. If you choose Export to Local, the log file is saved to a local path.
3. If you want to keep your own copy or share the file through another channel, use the export option first.

Glossary