When using Video Messages, the most common questions fall into 3 areas: file size, supported formats, and upload handling; this section includes 3 FAQs and a glossary.
FAQ
Is there a size limit when I send a video?
- Choose a reasonably sized video file when possible.
- If the file is large, compress the video first or share it by link instead.
- If sending is slow, check your current network connection and try again.
Which video formats are supported?
- Common video formats include MP4, AVI, and MOV.
- If a format does not upload normally, convert it to a more common video format first.
- Then select the converted file and send it again.
Is the video processed automatically after I send it?
- The video may be processed during upload depending on file size and format.
- Larger video files may take more time to upload.
- Keep the network stable before and after sending to reduce interruptions or waiting time.
Glossary
| Term | Definition |
|---|---|
| Video Message | A video file sent in chat, usually shown as a playable video card in the conversation. |
| Preview Window | The confirmation window shown before sending, including the thumbnail, file details, and duration. |
| Video Card | The display style used after a video is sent in chat, including the cover image, file name, and play entry. |