Use Chat History Search with 1 how-to topic, including 1 free topic and 0 membership-related topics; start from the index below and follow the steps to complete the search.
How-to Index
| No. | Topic | Membership Requirement |
|---|---|---|
| 1 | 1. Search chat history | Free |
How-to Guide
1. Search chat history
Entry: Top global search bar → Search More → Chat History
- Click the search bar at the top left.
- In the drop-down menu, click Search More to open the search page.
- On the tab bar at the top of the search page, click Chat History to switch to the chat history search view.
- Enter a keyword in the search box to search matching messages across all conversations.
- Review the results grouped by conversation, then open the related conversation if you need more context.
Success Criteria
- Interface result: The search page opens and shows results under the Chat History tab.
- What you can do next: You can view matching messages grouped by conversation and open the related conversation.
- No unwanted effect: Recalled messages do not appear in the results.
Tips While Using
- Common mistake: If you do not open Search More first, you may not reach the dedicated chat history search view.
- Permissions: Results depend on the conversations your current account can access.
- Network: An internet connection is needed when searching cloud-stored history.