How to Use WPS Service Desk on macOS

Use WPS Service Desk with 3 how-to topics, including opening the Service Desk management page, reviewing the Service Desk list, and reviewing the Service Desk Push Management list.

How-to Index

How-to Guide

1. Open the Service Desk management page

Entry path: Enterprise Admin Console → WPS Collaboration → Service Desk Management

1. Sign in to the Enterprise Admin Console.
2. Click WPS Collaboration to expand the collaboration management menu.
3. Click Service Desk Management to open the page.
4. At the top of the page, confirm that both Service Desk Management and Service Desk Push Management tabs are visible.

Success Criteria

• Interface result: The page shows both the Service Desk Management tab and the Service Desk Push Management tab.
• What you can do next: You can switch tabs and review the corresponding lists.

Tips While Using

• Permissions: This feature has no membership requirement, but only enterprise administrators can access it.
• Environment: Make sure you can sign in to the enterprise admin console and keep the network connection stable.

2. Review the Service Desk list

Entry path: Service Desk Management page → Service Desk Management

1. Open the Service Desk Management page.
2. Stay on the default Service Desk Management tab.
3. Click Pending Review to view service desk requests waiting for approval.
4. Click Reviewed to view service desk requests that have already been processed.

Success Criteria

• Interface result: The list changes with the selected tab and shows service desk requests by status.
• What you can do next: You can continue reviewing request details or switch to another status tab.

Tips While Using

• Common mistake: If you do not confirm the current tab first, you may confuse the Service Desk list with the push management list.
• Environment: List loading depends on backend data and network status.

3. Review the Service Desk Push Management list

Entry path: Service Desk Management page → Service Desk Push Management

1. Open the Service Desk Management page.
2. Click the Service Desk Push Management tab.
3. Click Pending Review to view push requests waiting for approval.
4. Click Reviewed to view push requests that have already been processed.

Success Criteria

• Interface result: The page switches to the Service Desk Push Management list and shows request records by the selected status.
• What you can do next: You can continue reviewing push requests in different statuses.

Tips While Using

• Common mistake: If you do not switch to the Service Desk Push Management tab, you are still viewing the Service Desk list.
• Environment: Your admin account must have permission to view the related backend page.