WPS Service Desk on macOS FAQ

Common questions about WPS Service Desk usually involve access permissions, list differences, and status meanings; this FAQ includes 3 common questions and a glossary.

FAQ

Why can’t I see the Service Desk Management entry?

1. Confirm that the current account is an enterprise administrator account.
2. Confirm that you have successfully entered the enterprise admin console.
3. Open WPS Collaboration and then Service Desk Management in the admin console.
4. If the entry is still unavailable, contact your internal administrator to confirm account permissions.

What is the difference between Service Desk Management and Service Desk Push Management?

1. Service Desk Management is used to review service desk-related requests and statuses in the enterprise.
2. Service Desk Push Management is used to review service desk push requests and their approval statuses.
3. You can switch between the two by using the tabs at the top of the page.
4. Before reviewing a list, confirm the current tab to avoid checking the wrong records.

How should I understand the statuses of service desk requests or push requests?

1. Pending Review means the request is still waiting for administrator action.
2. Reviewed means the administrator has already completed the review.
3. Service desk status may also appear as Active, Disabled, or Disabled by Admin.
4. When reviewing a list, combine the current tab and the status field to understand the current progress.

Glossary