How to Use WPS Notification Center on Windows

Use Notification Center through 5 task topics in the Windows service desk admin console; 5 are available without membership and 0 are membership-related.

How-to Index

How-to Guide

1. Open the Notification Center page

Entry path: Workbench → Service Desk → Manage Service Desk → Notification Center

1. Click the Workbench icon in the left navigation pane.
2. Click Service Desk to open the service desk home page.
3. Click Manage Service Desk to enter the admin console.
4. In the left navigation menu, click Notification Center.

Success Criteria

• Interface result: The page shows the Notification Center list or related action area.
• Next action available: You can continue to review records, use filters, or create a push message.

Tips While Using

• Your account needs permission to access the service desk admin console.
• Page loading depends on a working network connection.

2. Review the push record list

Entry path: Service Desk admin console → Notification Center → Push record list area

1. After opening Notification Center, review the push record list on the page.
2. Confirm that fields such as Push Description, Push Status, and Push Type are visible.
3. Use the current list to check the overall status and type distribution of records.

Success Criteria

• Interface result: Existing push records are displayed in a list.
• Next action available: You can continue to filter records, create a push message, or export the list.

Tips While Using

• The list content depends on the push records that already exist.

3. Filter push records

Entry path: Service Desk admin console → Notification Center → Filter area

1. Find the filter area at the top of the page.
2. Enter text in Push Description for a fuzzy search, with a maximum of 50 characters.
3. Select the required status from the Push Status drop-down list.
4. Select the required type from the Push Type drop-down list.
5. Set the start date and end date in Push Time.
6. Enter a name or account in Sender.
7. Click Query to view the filtered results.
8. If you want to reset all filters, click Clear Conditions.

Success Criteria

• Interface result: The list refreshes based on the current filter conditions.
• Next action available: You can refine the conditions further or move to another task.

Tips While Using

• The Push Description field has a 50-character limit.
• Time range filters can be combined with other conditions to narrow the result set.

4. Create a push message

Entry path: Service Desk → Manage Service Desk → Notification Center → Create Push Message

1. On the Notification Center page, click Create Push Message.
2. Enter a short description in Push Description, with a maximum of 50 characters.
3. Edit Push Content by choosing a title color, entering a card title, and typing the body in the rich text area.
4. Insert emojis, links, mentions, images, dividers, or buttons as needed. Each image must be no larger than 10 MB.
5. To preview the result, click Send Preview to Me and send a preview message to yourself.
6. Select a Push Type, such as immediate push, scheduled push, or new employee onboarding push.
7. Set the Push Range by selecting the target members or departments.
8. After confirming the details, click Save to keep a draft, or click Submit for Approval to enter the approval flow.

Success Criteria

• Interface result: The message is saved as a draft or submitted into the approval flow.
• Next action available: You can return to the record list and check the related status.

Tips While Using

• The card title supports up to 10 characters, and the body supports up to 3000 characters.
• Recipients must be within the current visible range of the service desk and outside any disabled range, or they will not receive the push.
• When you save or submit for approval, recipients outside the visible range are filtered out.

5. Download the push list

Entry path: Service Desk admin console → Notification Center → Download Push List

1. On the Notification Center page, click Download Push List.
2. Wait for the system to export the current push record data.
3. Open the downloaded file and confirm that it includes fields such as push description, push status, and push type.

Success Criteria

• Interface result: The browser or client starts downloading the exported file.
• Next action available: You can review, archive, or audit the exported result offline.

Tips While Using

• The export reflects the current record data, so it is helpful to finish filtering before downloading.