Common questions about Notification Center usually focus on access, content editing, filtering, and record export, covering 4 frequent issue types.
FAQ
How do I open the Notification Center page?
- Open WPS Office and click Workbench in the left navigation pane.
- Open Service Desk and then click Manage Service Desk.
- In the left navigation menu, select Notification Center.
What content can I edit in a push card?
- You can set the title color and enter a card title.
- You can type content in the body area, with up to 3000 characters.
- The body supports emojis, links, mentions, images, dividers, and buttons, and each image must be no larger than 10 MB.
Why do some recipients not receive the push message?
- Check whether the recipients are within the current visible range of the service desk.
- Check whether the recipients are in a disabled range.
- When you save or submit for approval, recipients outside the visible range are filtered out automatically.
How do I export the current push records?
- Open the Notification Center page.
- If needed, set filter conditions and click Query first.
- Click Download Push List to export the current record data file.
Glossary
| Term | Definition |
|---|---|
| Push Description | A short label used to identify a push message. It supports up to 50 characters when you create a message. |
| Push Type | The sending method category for a push message, including immediate push, scheduled push, and new employee onboarding push. |
| Push Range | The target member or department scope for a message. Only recipients within the current visible range are kept. |
| Submit for Approval | The action that sends an edited push message into the approval process before delivery is carried out according to the settings. |