Common questions about Merge and Forward usually focus on message selection, forwarded display, and recovery after mistakes; this FAQ covers 4 frequent questions and practical answers.
FAQ
Why can’t I see the Multi-select option?
- Make sure you are in the message area of a chat conversation instead of the contact list or another panel.
- Right-click any message and check whether the message menu opens.
- If the menu does not appear, switch to a conversation that can be operated normally and try again.
- If needed, reopen the chat window and repeat the action.
What does the recipient see after Merge and Forward?
- The recipient sees one chat record card in the target conversation.
- The card title usually appears in a format similar to “Chat history of xxx and xxx.”
- After opening the card, the recipient can review each message, sender, and time entry.
What is the difference between Merge and Forward and forwarding messages one by one?
- Merge and Forward packages multiple messages into one card and sends them together.
- Forwarding one by one sends each message separately into the target conversation.
- If you want a cleaner result with clearer context, Merge and Forward is usually the better choice.
What can I do if I sent a merged forward to the wrong conversation?
- First confirm whether the message was sent to the wrong conversation.
- Contact the recipient as soon as possible if you need to explain the mistake.
- If message recall is available in the current conversation, try recalling it within the allowed time.
- Before sending again, double-check the target person or group.
Glossary
| Term | Definition |
|---|---|
| Multi-select mode | A chat state that lets you choose multiple messages at once before running a batch action such as Merge and Forward. |
| Merge and Forward | A feature that combines selected messages into one chat record card and sends it to another conversation. |
| Chat record card | The display format created after merged forwarding. Recipients can open it to review the full message details. |