When using Mark Unread as Read, the most common questions fall into 3 areas: status changes, entry location, and sync display; this FAQ includes 4 common questions.
FAQ
What happens after I mark a message as unread?
- The message returns to unread status.
- You can keep it as a reminder for later follow-up.
- It becomes easier to find again in the message list.
What happens after I mark a message as read?
- The message changes to read status.
- The unread reminder is reduced accordingly.
- This is useful after you have already handled the message.
Why can’t I find the Mark as unread or Mark as read option?
- Make sure you are in the WPS collaboration chat interface.
- Select the target message in the left message list and then right-click it.
- If the option still does not appear, update WPS Office and try again.
What should I do if the status does not change right away?
- Check whether your network connection is working normally.
- Return to the message list and review the message status again.
- If the status still does not sync, close and reopen the collaboration chat interface and check again.
Glossary
| Term | Definition |
|---|---|
| Collaboration chat | The WPS interface used for team communication and message exchange. |
| Message list | The left-side area in the chat interface that displays conversation or message items. |
| Mark as unread | Restore a message to unread status so it can be handled later. |
| Mark as read | Change a message to read status to clear unread reminders. |