Email Search questions usually focus on search scope, searchable fields, and setup requirements; the answers below cover the most common checks.
FAQ
What does Email Search search?
- It searches message content in the current signed-in mailbox.
- The feature is available only for users who have completed WPS Mail setup.
- Results are limited by the permission scope of the current account.
Can I search by sender or subject?
- Yes. You can enter keywords related to the sender, recipient, or subject.
- Results can cover multiple message information fields.
- If the result set is large, use filters to narrow it further.
Why can't I see the Mail tab?
- Make sure you have opened the Search More page first.
- Check whether your account is signed in and your mailbox has been configured.
- If needed, update to the latest version of WPS Office for Mac and try again.
What should I do if I can't find the target email?
- Check whether your keyword is accurate.
- Try a different subject term, contact name, or related keyword.
- Use the filter option in the upper-right area to adjust the result scope.
Glossary
| Term | Definition |
|---|---|
| Global search bar | The unified search entry at the top of WPS that can open broader search scopes. |
| Mail tab | The tab on the search page that limits results to mailbox-related content. |
| Filter | A condition tool used to narrow an existing result set. |
| Current signed-in mailbox | The mailbox data scope connected to the account you are currently using. |