Common questions about Email Search usually focus on search conditions, the difference between search methods, and why expected messages do not appear; this page covers 3 frequent questions.
FAQ
What conditions are available in Advanced Search?
- Open Advanced Search from the right side of the search box on the mail page.
- Review the available fields, including sender, recipient, subject, body, keyword, date, folder, label, attachment name, whether an attachment is included, and priority.
- Combine the conditions you need and click Search.
What is the difference between Quick Search and Advanced Search?
- Quick Search is suitable when you want to enter a keyword and find related messages quickly.
- Advanced Search is suitable when you want to add conditions such as sender, date, attachment, or folder.
- If the result list is too broad, switch to Advanced Search to narrow it down.
Why can’t I find the email I want after searching?
- Check whether the keyword is accurate, and try a shorter or more common term if needed.
- If you used Advanced Search, review whether the date, folder, label, or attachment conditions are too restrictive.
- Make sure the mailbox has synced normally, then search again.
Glossary
| Term | Definition |
|---|---|
| Quick Search | A search method where you enter a keyword directly in the top search box and run the search immediately. |
| Advanced Search | A search method that combines multiple fields to narrow the result range. |
| Keyword | A search term used to match message subjects, bodies, or related content. |
| Priority | A filter condition used to distinguish the urgency level of messages. |