Common questions about Chat File Upload Control usually focus on rule limits, rule behavior, and hit message settings.
FAQ
How many control rules can I create?
- Open the chat file upload control rule management page.
- Check the number of created rules shown at the top of the page.
- You can create up to 10 control rules. After you reach the limit, remove or disable older rules before making further adjustments.
What is the difference between Block and Allow in the control category?
- Open the Control Category setting on the rule editing page.
- Block means files that match the condition cannot be uploaded, while Allow means files that match the condition can be uploaded.
- Before saving the rule, confirm that the condition and action combination matches your current policy goal.
What does a custom hit message do?
- Open the Hit Message area on the rule editing page.
- Choose Custom Message and enter the message content.
- When a member uploads a file that matches the rule, the system shows this message to explain the restriction.
Why can regular members not see these settings?
- Check whether the current account is an enterprise administrator account.
- Chat File Upload Control is located in the enterprise admin console.
- Regular members cannot view or change rule settings in the admin console.
Glossary
| Term | Definition |
|---|---|
| File Control | A management method for setting allow or block rules for uploads in chat file management. |
| Control Category | The handling method applied by a rule, such as Allow or Block. |
| Control Action | The specific action affected by the rule. In this feature, the action is Upload. |
| Hit Message | The message shown after a member uploads a file that triggers a rule. |
| Rule Condition | The condition used to trigger a rule, such as file size or file format. |