WPS @ and # Collaboration on macOS FAQ

Common questions about WPS @ and # Collaboration on macOS usually involve member suggestions, cloud document visibility, and sending results; this FAQ covers 3 frequent questions and a short glossary.

FAQ

Why does no member list appear after I type @?

1. Make sure you are in the WPS collaboration chat interface.
2. Check whether your network connection is working normally so member information can load.
3. Confirm that the current chat includes members who can be selected.
4. Type @ again and try the selection one more time.

Why can’t I find the cloud document I need after typing #?

1. Make sure you are signed in with the correct account and that the account can access the target cloud document.
2. Type # again and review the document list in the pop-up panel.
3. If the file is not in the recent list, open that cloud document first and then return to the chat to try again.

What documents can appear after I type #?

1. Type # in the message input box.
2. Review the cloud document list in the pop-up panel.
3. Recently opened cloud documents are shown first to help you choose and send a file faster.

Glossary