When using Merge and Forward, the most common questions are about selection range, display format, and handling mistakes; this FAQ includes 4 common questions and a 3-term glossary.
FAQ
How many messages can I select in Merge and Forward?
- Open the chat conversation and right-click any message.
- Click Multi-select and select the messages you need.
- If the interface shows a limit or prompt, follow the on-screen guidance and continue sending within that range.
What does the recipient see after I use Merge and Forward?
- Open the destination conversation after sending.
- The recipient sees one chat record card with a title similar to xxx and xxx's chat history.
- Click the card to view the sender, content, and time for each message.
What is the difference between Merge and Forward and forwarding messages one by one?
- Merge and Forward packages multiple messages into one chat record card.
- Forwarding one by one sends each message separately into the destination conversation.
- If you want to keep the message context together and reduce conversation clutter, use Merge and Forward.
What should I do if I merged and forwarded messages by mistake?
- Confirm whether the messages were sent to the wrong contact or group.
- If message recall is available, use it as soon as possible within the allowed time.
- If recall is not available, contact the recipient promptly and explain the situation.
Glossary
| Term | Definition |
|---|---|
| Multi-select mode | A selection state in a chat conversation that lets you choose multiple messages at one time before forwarding. |
| Merge and Forward | An action that combines selected messages into one chat record card and sends it to another conversation. |
| Chat record card | The folded message card shown to the recipient, which can be opened to view the full chat content. |