WPS Other Email on Windows FAQ

This FAQ covers 4 common questions about Other Email on Windows, including domain availability, password or app password use, mailbox quantity, and setup issues after connection.

FAQ

Why can’t I find the email domain I want to add?

1. Open Mail Settings and go to Other Email.
2. Check whether the target domain already appears in the list.
3. If it does not appear, ask your administrator to configure and allow that email domain first.
4. After the administrator finishes the setup, return to the add-account page and try again.

Should I enter a password or an app password when adding a third-party mailbox?

1. Check the security requirements of the third-party email service first.
2. If the service requires an app password for client access, enter the app password.
3. If no app password is required, enter the regular password for that mailbox.
4. Before saving, confirm that the authentication method matches the server settings.

Is there a limit on how many third-party mailboxes I can add?

1. No quantity limit is described for this feature.
2. You can continue adding third-party mailboxes as needed.
3. If you manage many mailboxes, keep the list aligned with your actual work needs.
4. This can help keep the mail client easier to manage.

Why can’t I use the mailbox normally after I finish adding it?

1. Check whether the email account is entered completely.
2. Check whether the password or app password is correct.
3. Verify that the protocol type, incoming server, and outgoing server match the requirements of the email service.
4. If the issue continues, review the setup instructions from that email provider.

Glossary