When using Share via Email, users usually ask about 3 areas: what recipients can do after sharing, how sharing differs from forwarding, and how to send to multiple people; this section includes 3 common questions.
FAQ
Can recipients reply to the email directly in chat after I share it?
- Recipients can view the shared email content in the chat.
- If they need to send an email reply, they still need to return to the mailbox workflow.
- The chat flow is mainly for viewing, discussing, and coordinating around the email.
What is the difference between sharing and forwarding?
- Sharing sends the email into a chat conversation so a team can continue discussing the same content.
- Create Group Chat and Forward is useful when you need a new discussion group for that email.
- Traditional email forwarding continues through email recipients rather than a chat collaboration flow.
Can I share one email with multiple contacts at the same time?
- Yes. You can share the email to an existing group chat.
- You can also use Create Group Chat and Forward to build a new multi-person discussion.
- After that, multiple members can view the same email content in one chat.
Glossary
| Term | Definition |
|---|---|
| Share to | A way to send the current email into an existing chat conversation. |
| Create Group Chat and Forward | A way to create a new group chat first and then send the current email into that chat. |
| Email content snapshot | The email view shown in chat for reading and discussion around the same message. |