Email Delivery Status questions usually focus on entry points, failure handling, and status meanings; this FAQ includes 3 common questions and a glossary for key terms.
FAQ
Why can’t I find the Email Delivery Status entry?
- Make sure you are signed in with a supported WPS in-house mail account.
- Open a message from the Sent folder instead of Drafts or Inbox.
- Look for the Delivered tag or Delivery Status tag near the top of the message details.
What should I do after a bounced delivery result?
- Open the delivery status details for the message.
- Review the bounce information to identify the exact reason.
- Correct the recipient address or message content if needed, then send the email again.
What is the difference between interrupted delivery and a data protection rule related failure?
- Interrupted means the email was paused by an organization rule and may continue after review.
- A data protection rule related failure means delivery has stopped for that message.
- In both cases, contact your administrator to confirm the next step.
Glossary
| Term | Definition |
|---|---|
| Delivered | The email has been delivered to the target server or delivery flow. |
| Bounce | A delivery failure notice returned to the sender after the message could not be delivered. |
| Interrupted | The email was temporarily paused by an organization rule or review process and may continue later. |
| Data protection rule | An organization rule that controls email content or sending behavior and may trigger review or stop delivery. |