Common questions about this feature usually focus on rule differences, effects on existing mail, where to review saved entries, and whether domains are supported.
FAQ
What is the difference between the whitelist and the blacklist?
- The whitelist is used for trusted incoming mail.
- Messages from senders on the whitelist are not treated as junk mail.
- The blacklist is used for senders you do not want to receive messages from, and future messages from them are moved to the Junk folder.
Does adding a whitelist or blacklist rule affect messages that were already received?
- These rules mainly affect new messages after the entry is added.
- Existing messages that were already received do not automatically change status because of the new rule.
- If you need to organize older messages, move or delete them manually.
Where can I review the whitelist and blacklist entries I already added?
- Open Mail Settings at the bottom of the left navigation pane.
- Open the Blacklist or Whitelist tab.
- Review the saved addresses and domains in the corresponding list.
Can I add a domain, or only a full email address?
- This feature supports individual email addresses.
- It also supports domains.
- For example, you can add one email address or add a domain to handle messages from that domain in a unified way.
Glossary
| Term | Definition |
|---|---|
| Whitelist | A trusted email address or domain whose messages are not treated as junk mail. |
| Blacklist | An email address or domain marked for blocking, so future messages are moved to the Junk folder. |
| Domain | The part of an email address after the @ symbol, which can be used to manage messages from the same source in bulk. |