When using Dynamic Groups, the most common questions are about grouping methods, member updates, and rule settings; the answers below help you troubleshoot quickly.
FAQ
What is the difference between a dynamic group and a regular user group?
- A regular user group requires members to be added or removed manually.
- A dynamic group matches members automatically based on configured rules.
- When member information changes, a dynamic group updates membership automatically, which is more suitable for attribute-based management.
How long does it take for a dynamic group to update after member information changes?
- After a member changes a department, job title, or related custom field, the system checks the rules again.
- Members who match the conditions are added automatically, and members who no longer match are removed automatically.
- If you do not see the expected result, first confirm that the member fields were updated correctly.
Why does the matched result differ from what I expected after I create the group?
- Check whether the selected rule fields are correct, such as department, job title, or custom field values.
- Check whether multiple rules use AND logic or OR logic.
- Open the dynamic group details page, review the current member list, and adjust the rules if needed.
Glossary
| Term | Definition |
|---|---|
| Dynamic group | A user group that maintains member membership automatically based on predefined rules. Members update when the conditions change. |
| Folder | The upper-level structure used to organize multiple dynamic groups. |
| Matching rule | A condition used to filter members, such as department, job title, or a custom field. |