When using Contact Email, common questions usually focus on mailbox choice, whether verification is required, and what notices are sent; this section answers 3 common questions.
FAQ
Can I use a personal email address as the contact email?
- Yes. You can enter any email address that can receive messages normally.
- For long-term service notices, order updates, and after-sales communication, a company email address is recommended.
- A shared mailbox also helps with administrator handover and team collaboration.
Do I need to verify the contact email after changing it?
- Open Enterprise Settings → Company Information.
- Click Edit, update the contact email, and save the change.
- The current setup flow does not include an extra verification step, so the change takes effect after saving.
What kinds of notices are sent to the contact email?
- The contact email is mainly used for service notices.
- It can also receive order updates, invoice communication, security alerts, and after-sales communication.
- This setting does not affect each member's personal mailbox.
Glossary
| Term | Definition |
|---|---|
| Contact Email | The official company email address used to receive centralized administrative notices and communication. |
| Company Information | The page in the admin console where company profile details can be edited. |
| Super Administrator | An account with enterprise-level administrative permissions, including the ability to update company information. |