When using Purchase More, the most common questions are about the difference between expansion and renewal, activation timing, and expiration rules; this FAQ includes 3 common questions and 3 glossary terms.
FAQ
What is the difference between Purchase More and renewal?
- Purchase More adds extra benefit quantity or value-added services on top of the current plan.
- Renewal extends the usage period of the current plan.
- Purchase More usually does not change the original expiration date of the current plan.
How long does it take for Purchase More to take effect?
- After you submit the request, wait for a sales manager to confirm the details.
- Confirm the activation timing and processing arrangement with the sales manager.
- If there is an order sync issue, contact enterprise support for further help.
How is the expiration time calculated for added benefits?
- Added benefits usually follow the same expiration date as the main plan.
- They are generally not calculated as a separate validity period.
- If you need a more specific expiration arrangement, discuss the enterprise plan with the sales manager.
Glossary
| Term | Definition |
|---|---|
| Order Benefits | The set of enterprise services and benefits that have already been purchased and can be viewed, assigned, or managed in the admin console. |
| Benefit Allocation | The page in the enterprise admin console where purchased benefits can be assigned to members or reviewed for allocable status. |
| Purchase More | The action of buying additional seats, benefit quantity, or value-added services on top of an existing plan. |