When using Matrix Question, the most common issues fall into 3 areas: finding the entry, making changes take effect, and editing later; the answers below help you troubleshoot quickly.
FAQ
How do I find Matrix Question in File Collection?
- Open the Smart Forms editing interface first.
- Select File Collection in the left navigation area.
- Find Matrix Question in the module and open it for editing.
What should I do if the matrix question setup does not take effect as expected?
- Check whether you already clicked Confirm or saved the current changes.
- Open the preview again and verify that the settings were kept correctly.
- If the form needs a later release step before others can see the update, complete that release flow.
Can I edit a matrix question after the file collection form has already been created?
- Return to the form editing interface.
- Open Matrix Question again under File Collection.
- Update the settings, then confirm and save again so the latest setup is used.
Glossary
| Term | Definition |
|---|---|
| Matrix Question | A question type that organizes multiple items in a row-and-column structure for grouped judgments or ratings. |
| File Collection | A workflow module in Smart Forms where form content related to file submission can be configured. |
| Preview | A review step used to check the display result before saving or releasing the form. |