When using Matrix Question, the most common issues fall into 3 areas: finding the entry, making sure saved changes take effect, and editing the question later; below are 3 frequent questions and a glossary.
FAQ
How do I find Matrix Question in Poll?
- Open the smart form editing interface.
- Select Poll in the left navigation area.
- Find Matrix Question in the question type or settings list and open it.
What should I do if Matrix Question does not take effect after saving?
- Confirm that you clicked Confirm or Save to finish the current edit.
- Preview the question again and check whether the parameters were saved correctly.
- If the form is used by respondents, confirm that the form has also been published or updated.
Can I edit Matrix Question after the poll is created?
- Return to the form editing interface and open the Poll section.
- Find the existing Matrix Question and reopen it for editing.
- Make your changes, preview again, and save. Republish the form if needed.
Glossary
| Term | Definition |
|---|---|
| Matrix Question | A question type that organizes prompts or options in a row-and-column layout for structured feedback collection. |
| Poll | The editing section in smart forms used to create poll-related content and question types. |
| Preview | A step used to check the question layout and display result before saving or publishing. |