When using Matrix Scale, common questions usually focus on where to find the entry, how saving takes effect, and what can still be changed; here are 3 frequent questions and answers.
FAQ
How do I configure Matrix Scale in the Form module?
- Open the Smart Forms editing interface.
- Select the Form module in the left navigation area.
- Find Matrix Scale and enter the editor.
- Save or confirm the update after editing.
What should I do if Matrix Scale changes do not take effect after saving?
- Confirm that you clicked Save after making the change.
- Return to the form and check whether the Matrix Scale content has updated.
- If the form requires publishing before external use, publish a new version.
- Check the result again in Preview or from the respondent side.
Can I still edit Matrix Scale after the form has been created?
- Yes. Reopen the form in the editing interface.
- Find the existing Matrix Scale item and continue editing it.
- Save the change and check whether the new setup matches your current needs.
- Note that some changes may affect only later data.
Glossary
| Term | Definition |
|---|---|
| Matrix Scale | A matrix-style rating question that usually organizes evaluation items and scoring options by rows and columns. |
| Preview | A review step used to check the display result before saving or publishing. |
| Publish a new version | The action that updates an edited form into its active use state. Some changes take effect for respondents only after this step. |